The Grand, York

From the moment we arrived we received exceptional service. The building and its facilities are everything you would expect given the proud name it boasts. The cleanliness of the rooms, the attention to detail is outstanding but it is the staff that really makes the stay memorable. Every individual member of the team are warm friendly and welcoming. We thoroughly enjoyed our stay and cannot wait to come back again.

My husband and I had an absolutely delightful stay at this hotel. The staff went above and beyond to make sure every need was met. We were offered an upgrade for only 20 pounds extra and it was worth it. The new room had a view to the city. The staff's warmth and professionalism truly made us feel welcome and cared for throughout our stay. They have recommendations regarding brunch places to go and also offered directions and a key with a map. The Grand York itself is also a gem—the decor is both elegant and charming, with each detail thoughtfully curated to create a luxurious ambiance. The architecture is stunning, effortlessly blending classic design with modern comforts. Every corner of the hotel is a visual treat that adds to the overall experience. They had live music playing at night and the breakfast was delicious, I would say is a must to have when staying here.

I stayed here for a few nights recently and found it was very conveniently located for train station and the local tourist sites. Most of the staff were friendly and helpful, and I enjoyed using the spa facilities as well. The room was, for the most part, comfortable and clean, and the food was good.

I think the breakfast was the best I have ever had! It was wonderful to have a la carte menu plus all the choices from the different food zones including a good selection of gf food for my husband! We had the cheese board for our room but the side order of chips was the only thing that was disappointing. They tasted delicious but I think you could have more in a bowl than about 8 chips for £6.20... that was the only thing as the rest was generous friendly smart but not intimidating and great old fashioned service. The other thing that made my heart sing was seeing now and then female members of staff pausing to have a longer chat with female solo guests at tables on their own. I have been married for 15 lovely years but I used to travel on my own and it can be a bit intimidating or lonely eating on your own so it really made glad that they gave them a bit more of a chat and kindness. You can't put a price on that! Thank you to Wayne and Ian for welcoming us and they are well suited to welcoming people. They're an asset to York! And thanks for letting us go into our room early. It was so peaceful. And the location for us active 49 yr olds was great, just the right distance for walking from the station and into the city.

Size of the room was fabulous with a lovely bathroom. Staff availability and attitude was great. You could not fault the cleanliness of everywhere. The property was beautiful and really well kept. The hotel was busy but the room and corridors never felt noisy. The bar and restaurant were great, food was delicious. Thoroughly enjoyed it.