The Grand, York

Beautiful hotel in central York. Excellent service. We had a double room in Roman House (the newer side of the building). The room was immaculate and quiet with lovely views of the city. The spa left a little to be desired but we had left a spa hotel the day prior so it was hard not to compare. But the spa area is small with only a pool, small jacuzzi and small sauna and steam room. You can book this in 1-hour slots which is more than sufficient time. A lovely bonus to an overnight stay but wouldn’t warrant a spa “day” or using this hotel for that sole purpose. We stayed for new year but did not partake in the hotel’s new year gala events, it didn’t disturb us however either. Excellent service but very pricey. Worth is for a special occasion (in this case a short city break immediately following our rural wedding).

Our stay at the Grand was nothing short of impeccable. From the moment we arrived to the morning we checked out, we had an absolutely fantastic stay! I added the Touch of Romance package to our room for my pregnant wife and they were able to replace the Prosecco to a delicious non alcoholic equivalent with ease. The room was extremely peaceful and comfortable, dinner in the Rise restaurant was the best meal we had during our entire stay in York too! The Afternoon Tea was amazing, the 1906 bar serves up a beautifully cosy atmosphere with some top-notch cocktails. Everything about our stay made us feel so welcome and relaxed, the staff are a credit to themselves. It was all just perfect!

I travelled with my mom for a 3 night break by train so the hotel was a perfect location, being only 5 minutes walk from the railway and 10 mins across the river into the main area around the Minster. Our room was on the ground floor and was a lovely size, with everything you could need for a break. The toiletries supplied were Molton Brown and unlike many hotels, were provided in plenty. Teas, coffee, water and biscuits were also provided daily. Maid service was exceptional and the hotel throughout was immaculate. I only used the pool on one occasion and found the staff in the Spa to be friendly and helpful. The pool itself was peaceful and the areas around, clean. We had breakfast each morning and both my mom and I found the choice exceptional. The fruit was well presented and extremely fresh each morning and there was an assortment of cereal, cheese, meats, yoghurts, pastries as well as a full English. We found the vitamin drink provided each morning at the table to be a delightful extra touch. From the moment we arrived we found all of the Staff members absolutely lovely, from the gents on the door, Pav, Ian and Paul were some of the names I noted who asked about our day, the reception staff who assisted us on a couple of occasions with queries and the restaurant staff who were polite and attentive. One particular staff member who stood out to both of us was James. He checked us in when we arrived, chatted to us throughout check in about our stay and took time throughout the week to speak to us and show an interest in our day. What a credit to the Hotel.

Beautiful ❤️ Room was Lovely very Comfy Could not Fault reception staff Especially Katie she was so helpful and very hard working Ate in the Rise service and Food was Lovely could not Fault it I wanted something what was not on Menu and my waitress made sure I got it she was amazing Over all a Lovely stay Also got treatments in the spa also very good x

Everything from walking through the doors with our bags was perfect. Staff, location, food, ambience, facilities. Stayed xmas eve and xmas day. The hotel was decorated beautifully. Room.service and quality of food brilliant. Breakfast was a fine dining experience. Loved the size of bathroom.in our room.amd the Molton brown toiletries. The bar area and lounges were exceptional. The staff were over and above, so professional and courteous